Ella was a distressed mum. She’d discovered her eight-year-old daughter Ruby had stolen a bracelet from another girl at school.  Shocked and angry, she approached her daughter to talk about the behaviour.

Ruby clammed up, refusing to talk so Ella wisely took a step back and sought advice from her family.

Ella sought advice from her own mother who suggested that she see her daughter’s behaviour as a mistake, rather than a misbehaviour. Ella’s mother was spot on.